Question 1

Will I receive confirmation for online orders?

Accepted Answer

Yes, absolutely! You will get an email confirming your order was received by us. Once we’ve assembled your order we will contact you to let you know it is ready for pickup at our central, temporary meeting location in Peterborough, Ontario. We will send you an update with a tracking number for any items being shipped.

Question 2

What shipping company do you use and how long will it take?

Accepted Answer

We use FedEx and Purolator for shipping within Canada. Parcels typically take 1-3 business days depending on where you are located. If you are concerned that your parcel may take too long or if you live in a remote part of Canada, please reach out to use before placing an order.

Question 3

When will my order be delivered?

Accepted Answer

We mail out all plant shipments Monday & Tuesdays using Fedex 1-4 day shipping & Canada Post services.  We cannot guarantee time of delivery but we will email you to let you know it’s coming. If you have chosen to have your plants delivered to our temporary meeting spot in Peterborough, we will contact you with our next availble time & date.
We are currently offering free local pick-up in Peterborough every Wednesday & Saturday.

Question 4

Can I add something to my order after it’s placed?

Accepted Answer

Of course, no problem! Please respond back to your order confirmation email with anything you want to add. If you have placed an order that will be shipped, simply choose 'Free local pick up' at checkout and shoot us a message to make sure we've seen that you've added more lovely plants to your order being shipped out!

Question 5

How do I acclimate mail order plants?

Accepted Answer

Your plants just went on a bit of an adventure, which can sometimes be a little stressful!
Here are some tips to get them back to living their best lives: 
 
 -Unbox your plants immediately and pot them into the appropriate soil mixture, and a well draining pot
- Give them a small amount of water to start 
-Place under full spectum lights, or a location that receives bright indirect light in your home, office or shop
-Give them some humidity by using a humidifer nearby or bagging them (clear bag or clear container with ventilations holes)
-Try not to move them around, touch them or snuggle them (we get it, it's tough not to)
-We frequently check our plants for pests and take precautionary measures to prevent them, but cannot guarantee that your plant will be insect free. We highly recommend quarantining new plants away from you collection for a minimum of 3 weeks to prevent the possible spread of sap sucking-nightmare bugs.

Question 6

What if something is wrong with my order when it’s delivered?

Accepted Answer

We always want you to be happy with your plants and products from The Plant Market, and we are confident that you are going to love your new plants! Please contact us if your order is not correct or severe damage has occurred during shipping. We can not guarantee full health on any plants that are shipped. Any plants purchased from our in-person market or local delivery/pick-up have a no return policy, as they have all been inspected closely by our staff previous to the sale. 
 
You can read all about our shipping & returns guidelines HERE.

Question 7

Are you open for walk-ins?

Accepted Answer

Our plant shop is an online storefront only. We dont currently have a brick & mortar location, though we will be offering a monthly Plant Market in Peterborough & the GTA in 2021! Check back often for dates and location!

Question 8

Where is pick-up?

Accepted Answer

WE MOVED! We no longer offer local pick-up in Peterborough every Wednesday & Saturday. Pick-up can be arranged in Bobcaygeon or Kinmount. If you're in Peterborough, we still love you and are there often! Please don't hesitate to reach out to organize a convenient time to meet.
 
 When you purchase a plant on our website, you will be contacted with our next available date & time, we use a convenient meeting location in Peterborough, Bobcaygeon and Kinmount.
We offer Canada-wide flat rate shipping! Though please beware that due to covid-19 and the upcoming holiday's shipping times may be longer then expected. Therefore we cannot guarantee the safe arrival any living products.

Question 9

Do you have a return or exchange policy?

Accepted Answer

We only sell and ship out beautiful, healthy plants! Please track your package and open it immediately upon arrival. If you receive your package and are not satisfied, please message us with 24 hours and include photos of the packaging, and plants. Some plants may get damaged during shipping, and if we believe the plant can be salvaged we cannot offer a store credit. If the plant is damaged beyond repair, we will be happy to offer a store credit only (**NOT INCLUDING SHIPPING COSTS**) or if available, send a replacement plant. Plants that are purchased using our local pick-up/delivery service are subject to a NO RETURN/NO EXCHANGE POLICY as The Plant Market carefully inspects all plants upon sale. Please contact us by emailing peterboroughplantmarket@gmail.com with any questions or concerns.

FAQ

Frequently asked questions